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Frequently asked questions

Straight answers before you send or sign.

Learn how invitations, recipients, documents, accounts, and security work in eSigner.

What is eSigner?

eSigner is a browser-based electronic-signature platform for preparing, sending, signing, and tracking business agreements.

Does a recipient need an eSigner account?

No. An invited recipient can open the secure signing link and complete the fields assigned to them without creating an eSigner account.

What documents can I upload?

The current document workflow is centered on PDF files. A PDF can be prepared with signature, date, text, selection, and other supported field types.

Can eSigner recognize fields already in my PDF?

Yes. Compatible native PDF form controls can be imported into the editor as assignable fields. Results depend on how the original PDF was created.

Can more than one person sign?

Yes. A sender can add multiple recipients, assign different fields to each person, and set a signing order when sequence matters.

Can recipients sign from a phone?

The signing experience is responsive and designed for supported mobile, tablet, and desktop browsers.

Are electronic signatures always legally enforceable?

Electronic signatures are widely recognized, but requirements vary by jurisdiction, document type, identity process, and circumstances. eSigner does not provide legal advice. Consult qualified counsel for a specific transaction.

How does eSigner protect documents?

eSigner uses HTTPS, encryption at rest for production storage, authenticated workspaces, network controls, backups, logging, monitoring, and other operational safeguards. See the Security page for details.

What should I do if I do not recognize a request?

Do not sign it. Contact the named sender using contact information you already trust. Suspected phishing or abuse can be reported to abuse@esigner.ai.

Who can answer questions about an agreement?

The sender controls the document and its business terms. Contact that person or organization about content, corrections, deadlines, or whether you should sign.